Refunds & Returns

Standard Return Policy

There are a few important things to keep in mind when returning a product you purchased online from us:

• You have 14 calendar days to return an item from the date of purchase.
• Only items that have been purchased directly us can be returned to us. Products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
• Please ensure that the item you’re returning is repackaged with everything that was included when you received it.

There are some items, however, that are ineligible for return:

1. Software, including mobile or desktop applications
2. Services that we may provide

Return Eligibility

• The item must be unused, in the same condition that you received it, and in the original packaging.
• The item must be free from any signs of wear, damage, or tampering.

Return Process

1. Initiate a Return: To begin the return process, please contact our customer support team at info@renovelo.com. Provide your order number and reason for the return.
2. Return Shipping: If your return is approved, we will provide you with instructions on how to return the item. The cost of return shipping will be your responsibility unless the return is due to a defect or an error on our part.
3. Condition of Returned Items: Once the return is received and inspected, we will notify you of the approval or rejection of your refund. Items found to be ineligible for a return (e.g., used, damaged, or not in original packaging) may result in a refusal of the return or a partial refund.

Refunds

Once we have received and processed your return, we will initiate a refund to your original method of payment within five days, assuming your return is approved. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

Exceptions

In the case of a defective product or an error on our part, please contact us immediately. We will work with you to resolve the issue as quickly as possible.