Terms & Conditions

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Acceptance of Terms

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE. All users of this website agree that access to and use of this site are subject to the following terms and conditions and other applicable laws. If you do not agree to these terms and conditions, please refrain from using this website.

Copyright

All aspects of this website including but not limited to design, text, graphics, applications, software, and underlying source code are copyrighted as a collective work under the United States and other copyright laws, and is the property of Renovelo.

In accessing these web pages, you agree that any downloading of content is for personal, non-commercial reference only. No part of this website may be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without our prior permission.

Trademarks

The trademarks, names, logos and service marks (with the exception of content provided by our third party content providers and material posted by users) displayed on this website are registered trademarks of Renovelo. Any third party marks and content appearing on the website are the property of their respective owners. The user is not permitted to use any of these third party marks or content without permission of the respective owner.

Limitation of Liability

IN NO EVENT SHALL WE OR ANY OF OUR AFFILIATES, AGENTS, EMPLOYEES, ASSIGNS OR THIRD PARTY CONTENT PROVIDERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, OR ANY OTHER PECUNIARY LOSS) ARISING OUT OF THE USE, OF OR INABILITY TO USE, ANY OF OUR PRODUCTS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT WILL WE OR ANY OF OUR AFFILIATES, AGENTS, EMPLOYEES, ASSIGNS OR THIRD PARTY CONTENT PROVIDERS BE LIABLE FOR ANY COMPUTER DAMAGE, VEHICLE DAMAGE, PERSONAL INJURY, DEATH, FINES, LAWSUITS, PROSECUTION, LOST PROFITS, LOST DATA, INCORRECT DATA, ENVIRONMENTAL DAMAGE, GOVERNMENT, LAW AND REGULATORY VIOLATIONS OR ANY OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM USE, OR INABILITY TO USE, ANY OF OUR PRODUCTS.

Permitted and Prohibited Conduct

You may use our website for the sole purpose of sharing and exchanging ideas with other users. You may not use our website to violate any applicable local, state, national, or international law, including without limitation any applicable laws relating to antitrust or other illegal trade or business practices, federal and state securities laws, regulations promulgated by the U.S. Securities and Exchange Commission, any rules of any national or other securities exchange, and any U.S. laws, rules, and regulations governing the export and re-export of commodities or technical data.

You may not upload or transmit any material that infringes or misappropriates any person’s copyright, patent, trademark, or trade secret, or disclose via our website any information the disclosure of which would constitute a violation of any confidentiality obligations you may have.

You may not upload any viruses, worms, Trojan horses, or other forms of harmful computer code, nor subject our network or servers to unreasonable traffic loads, or otherwise engage in conduct deemed disruptive to the ordinary operation of our website.

You are strictly prohibited from communicating on or through our website any unlawful, harmful, offensive, threatening, abusive, libelous, harassing, defamatory, vulgar, obscene, profane, hateful, fraudulent, sexually explicit, racially, ethnically, or otherwise objectionable material of any sort, including, but not limited to, any material that encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable local, state, national, or international law.

You are expressly prohibited from compiling and using other users’ personal information, including addresses, telephone numbers, fax numbers, email addresses or other contact information that may appear on our website, for the purpose of creating or compiling marketing and/or mailing lists and from sending other users unsolicited marketing materials, whether by facsimile, email, or other technological means.

You also are expressly prohibited from distributing users’ personal information to third-party parties for marketing purposes. We shall deem the compiling of marketing and mailing lists using users’ personal information, the sending of unsolicited marketing materials to users, or the distribution of users’ personal information to third parties for marketing purposes as a material breach of these Terms and Conditions, and we reserve the right to terminate or suspend your access to and use of our website.

We note that unauthorized use of users’ personal information in connection with unsolicited marketing correspondence also may constitute violations of various state and federal anti-spam statutes. We reserve the right to report the abuse of users’ personal information to the appropriate law enforcement and government authorities, and we will fully cooperate with any authorities investigating violations of these laws.

User Submitted Content

All material submitted to our website from other users does not reflect our views; and we do not have any obligation to monitor, edit, or review any user-submitted material on our website. Such material includes but is not limited to ideas, opinions, photographs, images, videos, messages, transmissions or material to us. We assume absolutely no responsibility or liability arising from the content of any such material nor for any error, defamation, slander, falsehood, obscenity, pornography, profanity, danger, or inaccuracy within such user-submitted material.

Customer Reviews and Feedback

By placing an order on our website, you agree that we may contact you via email or other means to invite you to review your purchase and share feedback about your experience. These communications are intended to help improve our services and inform other customers.

You will have the option to opt out of receiving review invitations during the checkout process. If you do not opt out at checkout but later wish to stop receiving such invitations, you may opt out at any time by following the instructions provided in the communication or by contacting us directly at info@renovelo.com.

All reviews submitted by you become our property, and we reserve the right to use, publish, or distribute them, either in full or in part, for promotional, informational, or other lawful purposes.

External Links

Our website may contain links to sites owned or operated by independent third parties. These links are provided for your convenience and reference only. We do not control these sites and, therefore, we are not responsible for any content posted on these sites. The fact that we offer such links should not be construed in any way as an endorsement, authorization, or sponsorship of that site, its content or the companies or products referenced therein, and we reserve the right to note its lack of affiliation, sponsorship, or endorsement on our website. If you decide to access any of the third party sites linked to by our website, you do this entirely at your own risk. Because some sites employ automated search results or otherwise link you to sites containing information that may be deemed inappropriate or offensive, We cannot be held responsible for the accuracy, copyright compliance, legality, or decency of material contained in third party sites, and you hereby irrevocably waive any claim against us with respect to such sites.

Indemnification

You agree to defend, indemnify and otherwise hold harmless Renovelo, its officers, directors, employees, agents, suppliers, and assigns from and against all losses, expenses, damages and costs, including reasonable attorney fees, resulting from any violation of these terms and conditions.

Termination

These terms and conditions are effective until terminated. Your rights under these terms and conditions will terminate automatically without notice from us if you fail to comply with any terms or conditions of this agreement. Upon the termination of this agreement, you shall cease use of our products and destroy all copies of our software.

Grant of License

By definition, our software consists of product documentation, tools and utilities, miscellaneous technical information, software programs and source code. We grant you the right to install and use our software or any portion thereof on a single computer. If you want to install our software on more than one computer, you must either erase the software from the first computer when you move the software to another computer, or else purchase another license. You may make one copy of the software in machine-readable form for backup purposes only; provided that the backup copy must include all copyright or other proprietary notices contained on the original. You own the media on which the software is recorded but we retain ownership of the software itself. Our software is licensed to you, not sold. The rights granted under the terms of this license include any software updates that replace and/or supplement the original software product, unless such upgrade contains a separate license.

You may not modify, copy, decompile, reverse engineer, disassemble, or create derivative works of our software or any part thereof, except as and only to the extent expressly permitted in these terms and conditions or by applicable law. You may not rent, lease, lend or sublicense our software. You may, however, make a one-time and permanent transfer of all of your license rights to to another party, as long as:
• the product transfer must include all of our software, including all of its components, original media, printed materials and this license
• you do not retain any copies of our software, full or partial, including backup copies stored on a computer or other storage device
• the party receiving our software reads and agrees to accept the terms and conditions of this license.

Warranty Policy

ANY SOFTWARE PRODUCT FROM US IS PROVIDED “AS-IS,” WITHOUT WARRANTY OF ANY KIND, AND ANY USE OF OUR SOFTWARE PRODUCTS IS AT YOUR OWN RISK. WE DISCLAIM ALL WARRANTIES AND CONDITIONS, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, WITH REGARD TO OUR SOFTWARE PRODUCTS. THE ENTIRE RISK ARISING OUT OF USE OR PERFORMANCE OF OUR SOFTWARE PRODUCTS REMAINS WITH THE USER.

We warranty all hardware products against defects in material and workmanship for one (1) year from the original date of purchase. For the warranty to apply, you must be the original purchaser and still own the vehicle on which the hardware product was installed. In addition, the warranty is not transferable.

The warranty does not apply to the hardware product if:
• it has been involved in an accident
• it was misused, abused, modified, used off-road or for racing purposes
• repairs have been made or attempted by anyone other than a facility authorized by us
• repairs are required because of normal use
• it is classified as a consumable

We reserve the right to refund the complete purchase price for the defective hardware product and will not be held liable for losses or damages arising from the defect. Under the stipulations of this warranty, we will in no way be liable for exceeding the original purchase price of the defective product. The warranty does not cover the cost of removal or reinstallation of the warrantied product. If a single part or component from one of our products is found to be defective, the warranty only applies to the defective part or component. All return shipping costs for warrantied parts shall be covered by the customer. Original shipping costs of the warrantied product are not refundable. Please see our Refunds & Returns policy below for additional details.

Pricing

Prices shown on our website are displayed in US Dollars and are subject to change at our discretion. Unless otherwise stated, all prices posted are not final and do not include shipping charges. All purchases made from within the state of South Carolina are subject to state sales tax according to law.

Payment

The only accepted forms of payment are from PayPal and major credit cards, including, but not limited to, American Express, Discover, Master Card, and Visa.

Shipping

Most orders received will be shipped the day following the order date. Unless otherwise stated, shipping, handling, and insurance charges are added to the invoice and are the responsibility of the customer.

All shipments from us are covered by an appropriate amount of insurance. If the shipment appears damaged upon arrival, or if the product appears damaged after opening, contact us immediately and state all claims within three (3) business days of when the product was received. After three (3) business days, all claims for damaged or defective products will be refused. We must also be notified of the faulty part prior to installation or modification. We will contact the carrier and handle the damage claim. Once we have confirmed that the carrier is at fault for the damaged shipment or product, we will issue a prepaid shipping label to have the product sent back to us using the same carrier. Once we receive a claim credit from the carrier at fault, and the damaged product from you, we will ship a replacement product to you immediately.

*Free Shipping Offer (only applicable where indicated). The Free Shipping Offer applies to standard ground shipping only. Shipping promotion valid on U.S. orders only. Offer cannot be combined with any other offers. Not valid on previous purchases.

Refunds & Returns

Standard Return Policy

There are a few important things to keep in mind when returning a product you purchased online from us:

  • You have 14 calendar days to return an item from the date of purchase.
  • Only items that have been purchased directly us can be returned to us. Products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
  • Please ensure that the item you’re returning is repackaged with everything that was included when you received it.

There are some items, however, that are ineligible for return:

  • Software, including mobile or desktop applications
  • Services that we may provide

Return Eligibility

  • The item must be unused, in the same condition that you received it, and in the original packaging.
  • The item must be free from any signs of wear, damage, or tampering.

Return Process

  1. Initiate a Return: To begin the return process, please contact our customer support team at info@renovelo.com. Provide your order number and reason for the return.
  2. Return Shipping: If your return is approved, we will provide you with instructions on how to return the item. The cost of return shipping will be your responsibility unless the return is due to a defect or an error on our part.
  3. Condition of Returned Items: Once the return is received and inspected, we will notify you of the approval or rejection of your refund. Items found to be ineligible for a return (e.g., used, damaged, or not in original packaging) may result in a refusal of the return or a partial refund.

Refunds

Once we have received and processed your return, we will initiate a refund to your original method of payment within five days, assuming your return is approved. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

Exceptions

In the case of a defective product or an error on our part, please contact us immediately. We will work with you to resolve the issue as quickly as possible.

Changes to Terms & Conditions

Although most changes are likely to be minor, we may change our Terms & Conditions from time to time, and at our sole discretion. We encourage visitors to frequently check this page for any changes to our Terms & Conditions. Your continued use of this site after any change in these conditions will constitute your acceptance of such change.

Last Update: January 26, 2025